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Cottenham Surgery 188 High Street Cottenham CB24 8SE

 01954 250079


SystmOnline (Our Online Patient Service Portal)


SystmOnline allows you to do things like booking appointments and ordering repeat prescriptions at a time convenient to you.


SystmOnline is also available as an app, which can be used on Apple devices (iPhones and iPads) and on Android devices (mobile phones and tablets). The app can be downloaded for free from the Apple App Store and from the Google Play Store. Simply click the relevant logo on the SystmOnline Login page.

If you previously used the Patient Access

If you previously used the Patient Access to book appointments or manage prescriptions, you will now need to use the SystmOnline website. 


IMPORTANT : You can use your Patient Access login details to log in to SystmOnline without needing to visit the practice to be provided with a username and password. Please read how below.


If your Patient Access password is less than eight characters long, however, you will not be able to use it on SystmOnline. In this case, you will need to visit your practice to set up your login details.


On Patient Access, you will have used one of the following sets of information to log in:

  • Practice ID
  • Access ID
  • Password


  • User ID
  • Password

On SystmOnline, you will need:

  • Username
  • Password

Your SystmOnline user name will either be 'AccessID_PracticeID' OR User ID depending on how you were logging into EMISaccess. Your password remains the same.


Example 1: Fred Bloggs attends Station Road Practice and has an EMISaccess login. His Access ID is '1000', the Practice ID for Station Road is '2000' and his password is 'myragdoll'. On SystmOnline his username will therefore be '1000_2000' and his password will be 'myragdoll'.


Example 2: John Smith attends Grange Park Practice and has an EMISaccess login. His User ID is '1234010000'. On SystmOnline his username will therefore be '1234010000'.

As SystmOnline has stricter password requirements than EMISaccess, you are encouraged to change your password the first time you log in so that it is at least eight characters and includes at least one number and one non-alphanumeric character, e.g. '!' or '?'

If you did not have a Patient Access account and want a SystmOnline account

To use the SystmOnline service, you will need to go to your registered GP practice to request a SystmOnline username and password. You cannot register for this service online because the practice needs to verify your identity. Consider calling the practice in advance to find out what kind of identification you will need to take with you, e.g. a driving licence.


Once you have registered at your GP practice, they will give you a SystmOnline username and password. If they hold an email address for you that has been verified as being correct (this means the practice has sent an email to you in the past and you have replied to it), they will also send you a confirmation email containing your SystmOnline username and the SystmOnline website address.


Wait an hour before trying to log in to the website. Please then use the button below.


Type in your username and password and click Login.


If you have been granted access to other SystmOnline accounts, you will see a list of usernames you can choose to log in as. Click Login As This Person to choose the account you want to use. This might happen if you have a relative who is not confident using a computer and has granted access to you so that you can use SystmOnline on their behalf. Click here for instructions on how to give another person access to your SystmOnline account.


You will then see the SystmOnline Home page, which shows your details and your GP practice's contact details at the top.


You can navigate to all the online services from the Home page. To return to it, click Home in the blue menu bar or click the Back button on any page.


Click on the button below to login.


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